iBottleLess™ packages the water coolers and accessories with extreme care to prevent this from happening. And, even though our bottleless or tankless water coolers are rarely ever damaged during shipping, we know it is possible, on the rare occasion, something might happen during shipping to cause damage. Therefore, we encourage you to unpack and look over your equipment within the first day of delivery.
If there is a damage to the unit, you will want to contact customer support as soon as possible. We will, in turn, contact the shipping carrier to file a claim. The shipping carrier (ex: UPS or Fedx) will pick up the water cooler from your home or place of work where it was originally delivered and inspect for damages to note in their reports. iBottleLess™ Support will immediately then send a replacement unit to you.