Many issues can be fixed with a quick call to iBottleLess™ customer service department at 888-416-8705. And, if the challenge is the result of failing part within the first 2-3yrs, it’s often covered by the manufacturer warranty. However, if you need the assistance of a professional technician to take care of your cooler maintenance or on-site repair we can help you arrange a time for visit to your home or office for a nominal fee. Visit our Shop to learn more about our Service Call option.